Privacy Policy

Last Updated: October 23, 2026

The Auto Service (“we,” “us,” or “our”) operates an AI-powered agent to assist with customer inquiries, appointment scheduling, service information, and related support for our auto repair business located at 1026 York Road, Towson, MD 21204.

This Privacy Policy explains how we collect, use, store, and protect information when you interact with our AI agent, including any Google user data accessed through Google OAuth.

Information We Collect

When you use our AI agent, we may collect:

• Information you provide: Your name, phone number, email address, vehicle details (make, model, year, VIN if provided), service history or preferences, and any messages or questions you submit.

• Google user data (if you connect or authorize Google services): Depending on the features you use, this may include limited access to Google Calendar (for appointment scheduling), Gmail (for confirmation emails or service updates), or other Google services you explicitly authorize. We only request the minimum scopes needed for the specific feature.

• Automatically collected information: Basic usage data such as interaction timestamps, device type, and IP address for security and service improvement.

We do not collect sensitive personal information beyond what is necessary to provide auto repair services and related support.

How We Use Your Information

We use the information solely to:

• Provide and operate the AI agent’s features (answering questions, booking appointments, providing service updates, etc.).

• Communicate with you about your vehicle, appointments, and service status.

• Improve the agent’s performance and our customer service.

• Comply with legal obligations and protect against fraud or abuse.

We do not:

• Sell, rent, or share your personal information or Google user data with third parties for advertising or marketing.

• Use your data (including any Google user data) to train general-purpose AI models.

• Use Google user data for any purpose other than providing or improving the specific features of the AI agent that you have authorized.

Google User Data

Our AI agent may access certain Google user data only with your explicit consent via Google’s OAuth consent screen. We access only the data necessary for the feature you requested (for example, checking or creating calendar events for appointments).

• Data is used only to deliver the requested service.

• We do not store Google user data longer than needed to complete the interaction or fulfill your service request.

• You can revoke access at any time through your Google Account settings (myaccount.google.com/permissions).

Data Sharing and Disclosure

We do not sell your personal information. We may share information only in these limited cases:

• With service providers who help us operate the AI agent or our business (under strict confidentiality agreements).

• If required by law, legal process, or to protect our rights and safety.

• In connection with a business transfer (e.g., sale of the business), with continued protection of your data.

Data Retention

We retain personal information only as long as necessary to provide our services, maintain your service history, or as required by law. Google user data accessed via the agent is not retained beyond the immediate purpose of the interaction unless you explicitly request otherwise (e.g., saving appointment details).

Your Rights and Choices

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal information. To exercise these rights, contact us at the information below. You can also revoke Google permissions at any time via your Google Account.

Security

We implement reasonable technical and organizational measures to protect your information. However, no method of transmission over the internet is 100% secure.

Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top will reflect any changes. Continued use of the AI agent after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

The Auto Service
1026 York Road
Towson, MD 21204

Phone: 410-938-8438
Email: theautosvc@gmail.com
Website: www.theautoservice-TAS.com